Terms of service

These terms are between Kunshort Inc, a corporation incorporated in the State of Delaware, United States (“we”, “WaveSenda”) and the organisation using the service (“you”). By creating an account or using the API you accept them. If you are accepting on behalf of a company, you confirm you are authorised to do so.

WaveSenda provides an HTTP API and a console for sending and receiving WhatsApp messages through numbers you connect, together with AI agents, campaign tooling and a deliverability engine. It works by holding a linked-device session against a standard WhatsApp account — the same mechanism as WhatsApp Web.

WaveSenda is an unofficial integration. It is not Meta’s WhatsApp Business API, we are not affiliated with, endorsed by or connected to WhatsApp or Meta, and automating a standard WhatsApp account is contrary to WhatsApp’s terms of service.

The consequence, which you accept: a number you connect may be rate-limited or permanently banned by WhatsApp at any time, without notice and without appeal. That risk rises sharply with unsolicited or bulk sending, and it exists even when you do everything right.

Our deliverability tooling — health scoring, throttling, warm-up plans, automatic pauses — is built to reduce that risk. It cannot eliminate it, and nothing in it is a warranty. We cannot recover a banned number, appeal a ban, or compensate you for one. If your business cannot survive losing a number, use the official Cloud API instead. We would rather lose the sale here than have this conversation after the fact.

• Only connect numbers you own or are authorised to operate, and only message people who consented — see the acceptable use policy, which forms part of these terms.
• Keep your API keys secret. Activity under your key is your responsibility.
• Comply with the law that applies to you and to the people you message.
• Do not resell access without a reseller agreement, and do not use the service to build a competing product from our own data.

Plans are billed monthly or annually in advance, and you pay for connected numbers rather than for messages. AI usage above the allowance included in your plan is billed as consumed. Fees exclude tax unless stated.

You may cancel at any time; access continues to the end of the paid period. We do not refund part-months, and we do not charge you for a number that we suspended for reasons of our own. Price changes take effect at your next renewal after 30 days’ notice.

Your content is yours. We hold it as your processor, on the terms in the privacy policy. We claim no licence to it beyond what is needed to run the service for you, and we do not use it to train models.

You can export your data through the API for as long as your account is open. Do that before you close it.

We aim for high availability and publish live component status at /status. Unless you hold a written service level agreement, the service is provided without an uptime commitment.

Note the distinction that causes the most confusion: our platform being up is not the same as your number being connected. A dropped socket, an offline phone or a device unlinked from the handset are local to your session, and none of them is a platform outage.

We may suspend an account or a number for non-payment, for a breach of the acceptable use policy, or where continued operation threatens the platform or other customers. Except for the serious-harm categories in that policy, we contact you first and give you a chance to fix it.

The service is provided “as is”. To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement. In particular we do not warrant that a connected number will remain connected, or that WhatsApp will not ban it.

To the extent the law allows, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue or goodwill. Our total liability in any twelve-month period is limited to the fees you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

You will indemnify us against claims arising from your content, from your use of the service in breach of these terms, or from a claim by a person you messaged without consent.

We may change these terms with 30 days’ notice by email and in the console; continuing to use the service after that constitutes acceptance. Either party may terminate for material breach that is not remedied within 30 days of notice.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction. Contact: legal@wavesenda.com.