Welcome and first steps
Three messages over a week that get somebody actually using what they bought.
The gap between buying and using is where refunds come from.
This sends a welcome, one useful thing two days later, and a check-in at the end of the week. Each one stops if they reply, so a question gets answered by a person instead of being buried under the next scheduled message.
Replace the middle message with whatever your customers most often get stuck on. You already know what it is — it is the question you answer most.
The flow, step by step
Welcome {{name}} — glad to have you. If you get stuck on anything, reply right here and a human will answer.
Wait 2 days later, then carry on.
One thing worth knowing early: {{tip}}. It is the thing most people wish they had known on day one.
Wait 5 days later, then carry on.
How are you getting on so far? Anything I can help with?
Use this flow
Connect a number, open Flows, and import this template. It arrives switched off so you can read it, change the wording and decide when it starts — nothing is sent to anybody until you turn it on.
Start free