Abandoned cart recovery
Ask once, offer help, then stop. Recovers carts without nagging.
Somebody put something in a basket and left. The temptation is to chase them, and chasing is what gets a number blocked.
This asks once, an hour later, while the intent is still warm. If they answer, the flow stops and a human takes over — which is the whole point, because a person asking about delivery is a sale you close by talking, not by sending them a third message.
If they say nothing, one final message a day later offers help and ends. Two messages, then silence.
The flow, step by step
Wait 1 hours later, then carry on.
Hi {{name}} — you left a few things in your basket. Want me to hold them for you?
Wait 1 days later, then carry on.
Check whether they have replied. If so, the flow ends here and a person takes over.
No problem if now is not the time. If you would like a hand or have a question about anything, just reply here and I will help.
Use this flow
Connect a number, open Flows, and import this template. It arrives switched off so you can read it, change the wording and decide when it starts — nothing is sent to anybody until you turn it on.
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