Ask for a review
Ask how it went first, and only ask happy customers to post it publicly.
Asking every customer for a public review is how a business collects its own bad reviews.
This asks the private question first — how did it go — and waits. Somebody who answers is having a conversation with you, which is where an unhappy customer gets fixed instead of publishing. Only the quiet-but-settled case gets the public ask.
It is a slower way to collect reviews and it collects better ones.
The flow, step by step
Hi {{name}} — how did everything go? Anything we could have done better?
Wait 2 days later, then carry on.
Check whether they have replied. If so, the flow ends here and a person takes over.
Glad it all went smoothly. If you have a minute, a short review here would mean a lot: {{review_link}}
Use this flow
Connect a number, open Flows, and import this template. It arrives switched off so you can read it, change the wording and decide when it starts — nothing is sent to anybody until you turn it on.
Start free